Support & Contact
Alpha Crypto Pulse
Get Help
For questions, bug reports, feature requests, account issues, or legal inquiries, email us at:
We aim to respond within 3 business days. Response times may be longer during weekends, holidays, or periods of high volume.
Before Contacting Support
To help us resolve your issue faster, please include:
- Your account email or username (if the issue relates to your account)
- The app version you are using (shown at the bottom of the Settings screen)
- Your device and operating system (e.g., "iPhone 14 Pro, iOS 18")
- A description of the issue and the steps that led to it
- Any error messages you saw
Topics We Can Help With
- Account access and sign-in issues
- Portfolio problems
- Community features and moderation questions
- Reporting abuse or inappropriate content
- In-app purchase and subscription questions
- Bug reports and feature requests
- Privacy, data, and account deletion requests
- Press, business, or legal inquiries
Topics We Cannot Help With
- Financial, investment, tax, or legal advice. Alpha Crypto Pulse is an informational tool; see our Crypto Disclaimer.
- Cryptocurrency exchange issues. For problems with buying, selling, or transferring cryptocurrency on third-party exchanges, contact those exchanges directly.
- Wallet recovery. We cannot recover private keys, seed phrases, or wallets managed outside Alpha Crypto Pulse.
- Payment refunds for in-app purchases. Refunds are handled by Apple App Store or Google Play Store. Contact the platform where you made the purchase.